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Terms of Service & Refund Policy

Last Updated: November 8, 2026

1. Introduction

Welcome to Elite Designs Kenya ("Elite Designs", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website located at elitedesigns.co.ke (the "Site"), as well as the purchase, licensing, and usage of our proprietary software products, SaaS platforms, and digital solutions.

2. Products & Services

Elite Designs Kenya develops, licenses, and provides proprietary software and tailored digital engineering solutions, including:

  • Software Products & SaaS: Cloud software systems including ChamaBox (investment & chama group management), Frostwood CRM (business management & billing), Elite HRIS (human resource information systems), and custom enterprise platforms.
  • Digital Solutions: Custom web application architecture, secure payment integrations, e-commerce systems, API development, and digital marketing technologies.

3. Digital Delivery & Fulfillment Policy

All software licenses, SaaS subscriptions, and digital products purchased through our website or direct invoices are delivered electronically:

  • Electronic Delivery: Upon successful payment confirmation, customer account credentials, tenant activation links, and digital license keys are dispatched to the customer's registered email address immediately (typically within 15 minutes, not exceeding 1 hour).
  • Fulfillment Confirmation: An electronic receipt containing transaction reference details and software access instructions is automatically provided for all processed orders.

4. Cancellation Policy

We provide transparent, flexible cancellation options across all our software offerings:

  • SaaS Subscriptions: Customers may cancel their monthly or annual software subscriptions at any time via their account dashboard or by submitting a written request to info@elitedesigns.co.ke. Cancellation takes effect at the end of the current paid billing cycle, and no further recurring charges will be levied.
  • Custom Projects: Custom software projects may be cancelled in writing prior to final deployment. Client deposits cover completed discovery, architecture, and committed development hours; any uncommenced project milestones are fully cancelled without penalty.

5. Refund Policy (14-Day Money-Back Guarantee)

We stand firmly behind the performance, security, and quality of our software products and services:

  • 14-Day Software Guarantee: If our software product does not function in accordance with published technical documentation, or encounters critical system defects that our technical engineering team cannot resolve within 48 hours of notification, customers are entitled to a full 100% refund within fourteen (14) calendar days of purchase.
  • Service Milestones: For bespoke web development and custom software implementations, work is verified against formal milestone acceptance criteria. If deliverables do not satisfy the agreed specification during review, revisions are performed at no extra charge or unfulfilled milestones are refunded.
  • Refund Processing Timeline: Once a refund request is approved by our billing department, the refund is processed directly to the original payment card or payment method within 5 to 7 business days.

6. Intellectual Property & Licensing

All proprietary software code, platforms, user interfaces, documentation, visual designs, trademarks, and content remain the intellectual property of Elite Designs Kenya or its licensors. Purchasing a software product grants the customer a non-exclusive, revocable, non-transferable license to use the software in accordance with the purchased tier.

7. Limitation of Liability

Elite Designs Kenya provides its software and services on a commercially reasonable basis. Under no circumstances shall Elite Designs Kenya be liable for any indirect, incidental, consequential, special, or exemplary damages arising out of the use or inability to use our platforms or services.

8. Contact & Support

For billing inquiries, refund requests, or technical support, please reach out to our team:

Contact Support